Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at woof-woof-shop@furrytales.fr. Returns must be sent to the following address: FurryTales, 8 Rue des Frères le Drogo, 56300 Saint-Thuriau, France.

If your return is accepted, we will send you a return shipping label together with instructions on how and where to send your parcel. Items returned without first requesting a return will not be accepted.

You can contact us at woof-woof-shop@furrytales.fr with any return-related questions.

Damage and problems
Please inspect your order when it arrives and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can assess the problem and put it right.

Exceptions and non-returnable items
Certain types of items cannot be returned, including perishable goods (such as food, flowers or plants), custom products (such as special orders or personalised items) and personal-care goods (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Contact us if you have questions or concerns about a specific item.

We do not accept returns of sale items or gift cards.

Exchanges
The quickest way to get the item you want is to return the item you have and, once the return is accepted, place a separate order for the replacement.

European Union 14-day cooling-off period
Notwithstanding the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As stated above, the item must be in the same condition in which you received it: unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and tell you whether the refund has been approved. If approved, you will automatically be refunded to your original payment method within 10 business days. Please remember that your bank or card provider may need additional time to process and display the refund.

If more than 15 business days have passed since your return was approved, contact us at woof-woof-shop@furrytales.fr.