Cancellation policy

Some items in our shop may be offered as subscriptions, pre-orders or try-before-you-buy purchases. This cancellation policy explains how you can change or cancel these types of purchase.

Subscriptions
When you purchase a subscription, you receive repeat deliveries based on the duration and frequency you selected.

Your payment details will be stored securely and you will be charged for each delivery unless you choose to pay in advance.

Some subscriptions may renew automatically at the end of their term. If you do not want a subscription to renew, you can cancel it.

You can cancel or change your subscription at any time. Your order confirmation emails contain links to your order, where you can manage the subscription.

See our return policy for further information about returns and refunds.

Pre-orders
When you purchase a pre-order, you are buying a product that is out of stock or will be available soon. We may take no payment or a partial deposit when you place the order, save your payment method and then collect full payment or the remaining balance at a later date.

You can cancel a partially paid pre-order that has not yet been processed. If the order has already been processed, you cannot cancel it, but you can request a full or partial refund. See our return policy for further information about returns and refunds.

Try before you buy
When you order a try-before-you-buy item, we authorise your payment method before fulfilling the order. You then have a set period in which to decide whether to keep the item. Once that period has ended, if you have not returned the item, we will charge your payment method for the full amount.